Política de envío

U.S. SHIPPING PRICES ARE AUTOMATICALLY CALCULATED AT CHECKOUT.

INTERNATIONAL PRICES ARE ALSO AUTOMATICALLY CALCULATED AT CHECKOUT.

FOR PRE-MADE ITEMS:

OUR STANDARD SHIPPING TIMES ARE 1 TO 3 BUSINESS DAYS FOR ALL ORDERS, AND WE ARE COMMITTED TO MAKING SURE THAT YOUR ORDER REACHES YOU IN THE BEST POSSIBLE CONDITION. PLEASE KEEP IN MIND THAT OUR SHIPPING ESTIMATE INCLUDES THE TIME REQUIRED FOR ORDER PROCESSING, QUALITY CHECKS, PACKAGING, AND TRANSIT TO YOUR ADDRESS, ETC. 

IF SHIPPING TIME EXCEEDS THE 1-3 BUSINESS DAYS WAIT TIME FROM THE DATE YOU ORDERED, YOU WILL BE CONTACTED.

FOR PRE-ORDER ITEMS:

PLEASE ALLOW US 4-6 WEEKS FOR PRODUCTION AND SHIPPING. YOU WILL BE UPDATED ABOUT YOUR ORDER WEEKLY THROUGHOUT THE PROCESS, VIA EMAIL AND INSTAGRAM STORY @BROKEBOYZSTRWR

IF SHIPPING TIME EXCEEDS THE 4-6 WEEKS WAIT TIME FROM THE DATE YOU ORDERED, YOU WILL BE CONTACTED.

SHIPPING DELAYS:

PLEASE KEEP IN MIND THAT DELAYS SOMETIMES HAPPEN AND THAT IS OUT OF OUR CONTROL. IN THE RARE EVENT OF A SIGNIFICANT DELAY, YOU WILL BE NOTIFIED BY EMAIL.

LOST, STOLEN, OR DAMAGED PACKAGE / INCORRECT ORDER:

IF THE WRONG ORDER IS SENT TO YOU, EMAIL INFO@BROKEBOYZHELP.COM WE ARE NOT RESPONSIBLE IF YOUR PACKAGE IS LOST, STOLEN, OR DAMAGED BY SHIPPING. IF YOUR PACKAGE IS LOST CONTACT USPS, FEDEX, OR UPS DEPENDING ON WHICH CARRIER IS USED AND FILE A LOST PACKAGE REPORT FOR FOLLOW-UP. 

CHARGEBACK POLICY:  

  1. ALL CUSTOMERS MUST CONFIRM THAT THEY READ AND AGREED TO THE TERMS AND CONDITIONS BEFORE PURCHASING. CUSTOMERS ARE REQUIRED TO ACKNOWLEDGE AND ACCEPT THE TERMS AND CONDITIONS PRIOR TO MAKING ANY PURCHASE.

    2. IF YOUR ORDER IS DETECTED AS AN HIGH RISK OF FRAUD, UNFORTUNATELY YOUR ORDER WILL BE CANCELED. WE ARE DOING THIS FOR THE SAFETY OF THIS BUSINESS.

    3. IF A CHARGEBACK OCCURS IT WILL BE CONSIDERED BLACKLISTING DUE TO ALL OF OUR CUSTOMERS AGREEING TO OUR TERMS AND CONDITIONS. THIS EVIDENCE WILL BE USED DURING ANY DISPUTE CASE, PLEASE NOTE THAT IF A CHARGEBACK OCCURS, WE HAVE THE RIGHT TO BLACKLIST YOU AND CANCEL YOUR ORDER. ADDITIONALLY, YOUR IP ADDRESS WILL BE BANNED FROM OUR WEBSITE.

HOW TO CONTACT:

IF YOU HAVE ANY QUESTIONS, WHETHER IT'S ABOUT THE BRAND, SHIPPING, SIZE INQUIRIES OR UPDATES ON YOUR ORDER, YOU CAN EMAIL US AT INFO@BROKEBOYZHELP.COM